Shipping & Returns

SHIPPING:  At Mrs Q Skincare, we offer free standard shipping in Australia.  International Shipping will incur a Shipping Fee of $30AUD.

Our standard Australian Shipping gets your products to you in 7-10 business days.  

See the Australia Post Terms & Conditions for details. Any dates for delivery are a guide only and are calculated on the basis that parcels and letters will be lodged on the send date by the relevant close off time at the Post Office or street posting box. Any dates for delivery do not take into account public holidays and are subject to change at the discretion of Australia Post. Surface Mail delivery estimates are not included. Service conditions apply. ​

RETURNS We offer a 30 day return policy should you change your mind about the product we offer a refund or exchange. Please keep in mind we are unable to offer refunds on items that have been lightly used. In accordance with Australian Consumer Law, if the item has a major failure or fault you may reject the item and seek a refund or exchange. Where an item is damaged through misuse, accident or abnormal use, the Australian Consumer Law or any manufacturer’s warranty may not apply, and Mrs Q Skincare may not provide a refund or exchange. Mrs Q Skincare will require an original proof of purchase before providing a remedy under the Australian Consumer Law. Without a receipt we cannot offer any of the above. 

REFUNDS We will notify you once we’ve received and inspected your return, and we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund